Refund policy

Refund & Return Policy – GENZY OFFICIAL

We want you to be satisfied with your purchase.

Return Eligibility:
Customers may request a return or exchange within 7 days of receiving the order, provided the product is unused, unworn, and returned in its original condition and packaging.

Products that have been used, damaged, washed, altered, or returned without original packaging may not be eligible for return.

Damaged or Incorrect Items:
If you receive a damaged, defective, or incorrect product, contact us as soon as possible at genzyofficial786@gmail.com with your order details and clear photos/videos of the issue.

Return Shipping:
Return shipping arrangements and charges may depend on the reason for the return.

Refunds:
Approved refunds will be processed after the returned product has been received and inspected. The refund method and processing time may depend on the original payment method.

For assistance with returns or exchanges, contact genzyofficial786@gmail.com.